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Effective Add-On and Upsell Management  Okay, so imagine this. You’ve worked like mad to launch your subscription business. You get established. You’ve got your customers subscribed to your offerings and things are ticking along.   So you set up that hammock, grab the icy cold adult beverage of your choice, and sit back, because now you’re on easy street and don’t have to do anything else.   Yeaaahh, exactly. That’s not really how it works, is it?  Because then you’d be overlooking one of the biggest revenue opportunities in the entire industry - add-on and upselling. In fact, it can be a goldmine. And customers will thank you for it.   Don’t believe us? Tell us you never went with the popcorn and drink deal at the movies. Or grabbed a pack of gum at the grocery store check-out. Or super-sized your Mcdonald's meal.   We all love add-ons and upselling. And as customers, we’re generally pretty happy with the results when we say “yes.”   And it’s easier to sell to existing customers than it is to new ones. That’s why mastering the art of add-on and upselling management is an essential ingredient for maximizing subscription sales revenue.   But why are they so crucial, and how can you harness their power to drive growth for your subscription-based business?    Priority #1 No matter what you choose to do, you have to make sure your add-ons and upsells offer additional features, services, or products that complement your core subscription offerings.   Mcdonald's doesn’t offer a digital hipster-friendly record player with their Big Mac meal supersize option. Because they don’t go together.  Customers need to see value in your add-ons or upgrades. They need to keep up with all their expectations.    But that can be challenging:   What if you have little or no visibility into your customer’s needs and preferences?  What if your pricing strategies are ineffective and guesswork?  What if you and your customers don’t or can’t communicate in a meaningful way  These can hinder your ability to sell add-ons and upgrades, leading to missed opportunities and reduced revenue potential.   But don’t worry- we’ve got your back with some fool-proof strategies to overcome these obstacles and make the most of your add-on and upsell offerings.  Know Your Customer: Research and Segmentation You must understand your customers inside out. We’re sure you conduct customer research and segmentation to identify their needs, preferences, and pain points. Or get professionals to do it for you. Don’t you?  This knowledge will help you tailor your add-on and upsell offerings to resonate with all your customer segments. You’ll create targeted offers that truly address their needs and desires. That’s how you get a higher conversion rate and build trust and loyalty over them.    Pricing and Packaging that Packs a Punch This can be a tricky one, but it’s so important. Develop targeted pricing and packaging strategies that make customers want to purchase add-ons and upsells. Let the offerings be persuasive. Even irresistible. The subscription equivalent of hot, crispy fries.   Experiment with various tactics, such as bundling, tiered pricing, or time-sensitive offers, to discover which approach works best for your business and for your individual customers.  The key here is to balance offering value to your customers and generating additional revenue for your business. A well-crafted pricing strategy goes a long way towards making your add-ons and upsells compelling.  Data-Driven Decisions: Personalization and Optimization One of the easiest things you can do is to leverage data and analytics to personalize offers and optimize pricing. Collating customer behaviour and purchase history will help you figure out patterns and trends for creating highly targeted offers.   The more relevant the offering, the more your add-on and upsell conversions. And the data is there for the using, so don’t overlook this tremendous opportunity. Use data to guide your add-on and upsell strategies to put you one step ahead of the game and ready to capitalize on emerging trends and opportunities.  Let Go of the Toil and Tap Into the Power of Automation: Looping in LISA Analogue subscription management both drains your energy, steals your time, and eats away at your bottom line. Why stay on this road for a second longer than you need to, especially when automation will do it all for you, at the flick of a proverbial switch?   Kick the old-fashioned way to the curb and say hello to LISA! Our cutting-edge automation solution puts all your strategies on autopilot, seamlessly handling customer research, pricing optimization, and personalized offers so you don’t have to.     LISA's Smart Opportunities work wonders across your end-to-end subscription management process. From pinpointing add-on and upsell prospects in Microsoft Dynamics 365 F&O to streamlining renewals, managing subscriptions, and uniting your operations and customer management activities, LISA's got you every corner covered.  This means you could finally be free to focus on other vital aspects of your business- like innovating future products and growing your customer relationships even more.   You’ll be empowered to drive growth and innovation in your subscription-based business like never before.  The secret to maximising your subscription revenue is excellent add-on and upsell management. So why not unleash the full potential of your business? Let automation through LISA do all the hard work for you and embrace the exciting opportunities that add-ons and upsells have to offer.   Let your customer go super-size. Your subscription business will thank you for it! 

Let's talk about the lifeblood of financial management for your subscription business: revenue recognition. It's what keeps your decision-making, financial reporting, and accounting standards compliance in tip-top shape. The thing is that dealing with revenue recognition the traditional way is a huge ask. That’s because subscription management teams are often stretched so thin and between hopping in and out of countless spreadheets and the lack of resources, it’s impossible to keep up. That’s why the customers who have chosen LISA BusinessPro’s revenue recognition automation have been relieved of all the day-to-day processes. It’s all automated for them. You might be new to LISA BusinessPro or curious about how it works. So here’s a short guide to 4 different ways you can set up revenue recognition with Dynamics Finance using LISA BusinessPro. 1. The Accrual Scheme If your subscription business is sailing smoothly with minimal subscription changes, this will be the method for you. It kicks in with the billing process and needs future-dated postings. You set up the billing posting profile adding sales and purchase accruals. That means the right billing posting profile can be automatically assigned based on the length of the subscription if you use the "automatic billing posting" feature. Be aware that you’ll need to set up a billing posting profile and an accrual scheme for each subscription contract duration. Also note that with the accrual scheme, you can split the revenue and send a chunk of it straight to your profit and loss when you bill. 2. Revenue Recognition Add-Ons If you want more control over how revenue should be deferred and recognised, this is the way to go. With HARP BusinessPro (the automation engine that lies underneath LISA BusinessPro), you can create actions that handle revenue recognition separate to billing. Plus, you can slice up your revenue into different components before posting it to the general ledger. And this can be done on a product-by-product basis. 3. Revenue Deferrals in Subscription Billing If you're all about flexibility but you don’t need a lot of detailed revenue allocations, this is the method for you. In subscription billing, revenue deferrals need monthly revenue recognition postings that are based on all the orders and credit notes you’ve processed during that time. This method allows you to deferrals and recognition to be posted separately from the billing events you have. 4. Revenue Recognition Module [Heads up - this method is for use only in the short-term action as Microsoft is planning to retire it soon.] This module can be triggered by the subscription billing action, so it executes on posting. You’ll need to set the “use revenue schedules” flag to yes and link your revenue schedule to the billing posting profile.LISA BusinessPro and Dynamics 365 Finance gives you a lot of options for processing your revenue recognition. And each one can make a huge difference on how accurate and efficient your financial management is. It can also save you so much time and effort. It’s just about choosing the one that best suits your business. But once you pick the one that fits you like a glove, you’ll notice a change right away – less time, fewer errors and more accurate accounts. As always, if you have any questions, please feel free to get in touch. We’re here to listen and help.

When someone mentions Joan of Arc, what do you think of first?  Maybe it’s Bill & Ted’s Excellent Adventure.   Maybe it’s a historical oil painting in a gallery.   Or if you’re like us, it’s proactive subscription management strategy (obviously).   Go with us on this.   We want you to imagine your subscription-based business is Joan of Arc, and your competitors as the English (apologies to the English out there).  In this epic tale of business success, being proactive in subscription management will be the key to victory. But how do you get there?  Well strap yourselves in, and we’ll have a look at how Joan of Arc's proactive approach can be applied to your subscription management software and strategies, ultimately leading you to triumph.   (though hopefully not leading you to being burned at the stake too).   Joan of Arc was proactive AH   Most of us know something about Joan. Born in 1412, she was a young French peasant girl who experienced visions that inspired her to eventually lead the French army to several important victories against the English during the Hundred Years' War.   Courageous, tenacious, and annoyed by how things had been done, Joan of Arc was not one to sit idly by, waiting for things to happen.  So how was she proactive, and how on earth can it be applied to subscription management strategy?   Joan of Arc listened to her visions and took action. Subscription businesses must pay attention to customer feedback and market trends to create and adapt subscription products that cater to their needs. They can’t wait around to see what others are doing. Joan rallied her troops and inspired them to fight. Subscription businesses need to engage and motivate their teams with a plan that takes their opinions and experience into account. The answer is always in the room. Joan of Arc adapted to changing circumstances on the battlefield. Subscription managers should continually assess their approach and pivot if necessary. They should be ready to adapt to evolving customer demands and market conditions.  Why Isn’t Being Reactive Enough?  At first, Joan of Arc was reactive and responded to the requests of French military leaders and participated in battles as a soldier. But as she grew in confidence and tactical skills – boom! She gained that key attribute – anticipation.  After the Battle of Orleans in 1429, she was respected and given authority to make strategic decisions. This inspired her to organise the army and strategise their movements, capturing the city of Reims. This was a major victory.   When you're proactive, you're taking control of the situation and steering your business towards success. But being reactive means you’re on a delay - you’ll struggle to keep up with the changing market that your business depends on.    When you’re proactive in your subscription management strategy, you can provide excellent service because you can anticipate potential issues. And you can take steps to prevent them before they occur. You also give your business the opportunity to lead instead of letting your competitors shape the market.   Joan of Arc loved to act fast. In fact, she was so fast that at the Battle of Patay in 1429 she took the retreating English completely by surprise. Speed is everything in strategy!   So what’s the easiest way for you as a subscription manager to get proactive as fast as possible?   The Solution  Now that you're inspired to channel your inner Joan of Arc, it's time to introduce Microsoft Dynamics 365 Business Central (BC) and Bluefort's LISA Business add-on into the mix.   (We love that this is the first time anyone’s ever written that sentence in history!)   This powerful subscription management software gives you lots of features that will help your business be proactive in subscription management strategy.  With Dynamics 365 BC and LISA Business, you can:  Monitor customer usage patterns and preferences, which allows you to adjust subscription offerings and pricing accordingly.  Automate billing and payment collection, which reduces the risk of errors and improves cash flow.  Get paid automatically using Direct Debits or Cards, without breaking a sweat chasing for payments   Access real-time data and analytics which helps you make informed decisions and adapt any subscription management strategies.  Conclusion  In the cutthroat world of subscription-based businesses, being proactive is the key to success.   Just as Joan of Arc's proactivity led to victory, proactive subscription management strategy can pave the way for your business's success.   And though Joan of Arc was eventually defeated, with subscription management software, you’ll never suffer a lack of support or dwindling resources like she eventually did.   Though you might have to put up with some jealousy from your rivals.   With the help of subscription management software like Dynamics 365 Business Central, enhanced with LISA Business, your proactive strategy will help you stay ahead of the curve and lead your business to the most righteous triumph.  Remember, as Joan of Arc famously said*:   “I have found that an army of well-managed subscriptions is a formidable force, capable of vanquishing any foe. For just as a skilled commander carefully arranges their troops before battle, so too must one master the art of subscription management to triumph over their adversaries.”   Go, subscription-manager! Go forth and conquer your corner of the subscription business world!   Just stay away from any large piles of sticks.   * Ok. Might have said. 

Imagine this: You've ordered the most perfect subscription box filled with tantalizing treats and can't wait for it to arrive. You count down the days till it’s delivered.   But then it arrives (late, grrr), you open it, and it’s nothing like you thought? In fact, it’s the exact opposite of what you wanted.    We’ve all been there. We feel frustration, disappointment, and the urge to cancel, right? And rightfully so.   As a subscription-based business, how can you avoid this scenario and keep your customers coming back for more?  Subscription-based services have exploded in popularity. This we know without a doubt. People want planned meal kits and glamorous beauty boxes and binge-worthy streaming services and innovative online learning platforms.   We want it all!  But here's the million-dollar question: How can subscription businesses manage delivery schedules to ensure customers get the products they want on time, every time?    Delivery schedules for subscription businesses are the backbone of success. The make-or-break factor is delivering products to customers promptly, avoiding the pitfalls of delayed or missed deliveries.   Otherwise, businesses risk facing the wrath of customer dissatisfaction. Scathing reviews. An avalanche of cancellations. Bad ratings.    So, how can you ace managing order delivery for subscription businesses and keep your customers singing your praises?  One strategy is to empower customers with the choice of delivery frequency. Let's say you're a meal kit service – why not offer weekly, bi-weekly, or monthly deliveries? This flexibility allows customers to pick a schedule that aligns with their lifestyle and budget. And it helps businesses manage inventory and reduce waste.   It's a win-win!  (But wait, there's more!)   Communication is the beating heart of managing order delivery for subscription businesses. How do you keep customers informed and feeling they are valued?   That’s the next strategy - clear communication that customers value. Send email notifications, SMS alerts, or in-app messages that provide real-time updates on delivery status. This transparency builds trust and loyalty while tackling potential issues head-on.  Subscription success wouldn't be complete without a reliable shipping and logistics partner.   So another strong strategy is choosing a partner with a stellar track record of on-time delivery and the ability (and willingness!) to tackle unexpected delays or challenges.   When you use technology to track shipments and monitor delivery performance, you allow your business to anticipate potential issues and take proactive action.  And we can’t forget the cherry on top: an unforgettable customer experience.   Check out these statistics from Price Waterhouse Cooper: 73% of all people point to customer experience as an important factor in their purchasing decisions  32% of all customers would stop doing business with a brand they loved after one bad experience  71% of consumers say they’re unlikely to buy if a company loses their trust  You can dazzle customers with exquisite packaging, impeccable product presentation, and top-notch customer service. But what matters most is offering customers what they want, then they want it, for a price that suits them.   And then backing up the offering with action.   But this is often the most challenging part of subscription management. And when done wrong, it’s not just costly in terms of customer acquisition and retention. It keeps businesses stuck in damage control, siphoning away value time, resources, and money.   That’s why automation is so important. Automation takes away these problems and makes schedules for subscription businesses rock solid.   Enter LISA BusinessPro, the knight in shining armour of delivery schedules for subscription businesses. In collaboration with Microsoft Dynamics 365 and Azure stack, LISA BusinessPro helps you conquer challenges by configuring delivery schedules, managing sales delivery orders, and streamlining warehouse and transport capabilities.   You can harness the power of product entitlements, event-based triggers, Azure IoT sensors, and Microsoft Dataverse to elevate your subscription business till it reaches legendary status.  Mastering delivery schedules for subscription businesses is your ticket to triumph.   By offering flexible delivery options, maintaining open communication, partnering with a dependable shipping and logistics provider, and creating a magical customer experience, you'll keep customers delighted and coming back for more.   As the subscription economy continues to thrive, those who prioritise managing order delivery for subscription businesses will be perfectly poised for unparalleled success.   So, are you ready to write your subscription success story? 

Are you tired of tangled billing cycles and lost revenue?   Say hello to subscription billing management! Transform your business with these fantastic features and experience a world of goodies!   The Basics Want to focus on what really matters - growing your business? Subscription billing management can swoop in to streamline your entire billing process. It automates changes, simplifies invoicing, collects payments, and fully manages revenue recognition (that’s right!).   Pain Point 1: Confusing Billing Cycles Your pain: "I can't keep up with all these different billing cycles!" The Solution: Subscription billing management scoops up all the billing cycle processes and consolidates them all, no matter what the nature or length of each subscription cycle. You’ll never miss a beat again.   Pain Point 2: Chasing Payments Your pain: "I'm tired of chasing down late payments!" The Solution: Subscription billing management automates the Direct Debit and Credit Card payments, reconciles collections back to customers’ invoices, handles mid-cycle changes and even handles failed transactions like a champ!   Pain Point 3: Lost Revenue Your pain: "I can't afford to lose revenue due to billing errors!" The Solution: Subscription billing management's got your back, because it tracks every single cent and ensures accurate invoicing. It gives you a clear window into your financials at any time. Say goodbye to those pesky billing errors.   What You Get No one was put on this planet to drown in paperwork and endless repetitive tasks. With subscription billing management, all that day-to-day will be cleared away from your desk. Automation will end your subscription billing problems and free your time so that you can innovate and future-proof your business. You don’t have to do things the hard way a second longer.   Time to Soar! Ready to embrace the future of billing? Subscription billing management is your ticket to smoother processes, happier customers, and a thriving business. Don't miss out on a game-changing opportunity that can change everything for you. Miss out on headaches and expensive billing mistakes instead.

How Subscription Management Software Brings Amazing Customer Experiences Say Goodbye to Pain Points   Want to tackle your customers’ pain points head-on? Transform your relationship into something lasting? Edge out the competition? The right subscription management software is your answer. Here’s why.   1. Hello, Personalisation! Customers don’t want random offerings at weird times. They expect a personalised experience that knows their behaviour and needs. Subscription management software builds packages they'll find irresistible, bringing them a fully tailored customer experience they’ll love.   2. Flexibility FTW Customers will run away if they don’t feel control over their subscriptions. But with subscription management software, customers can modify, pause, or cancel their plans AND pay in the format that they want.   3. Support that Shines Far too often customers feel they’re not getting the level of service that they need. Subscription management software simplifies this by automating the entire end-to-end process, reducing human error and ensuring nothing’s lost in the cracks.   4. Transparency = TRUST Customers really want total transparency in their subscriptions, whether that’s billing or how many hours of services they’ve got left in a given time. Subscription management software brings clarity and ease in billing. That builds trust and satisfaction.   5. Bringing Unheard-of Value Customers love to be blown away by what a business offers. Subscription management tools streamline your end-to-end WHILE offering the most attractive discounts, which translates into more value for them. Why wouldn’t they stay loyal?   6. Be Known for the Ultimate Customer Experience Customers talk. They give ratings. And they stay where they know they’re wanted. Subscription management software helps you solve their problems and keep them satisfied. That’s how you’ll edge out the competition.   Experience the Subscription Management Revolution Want to keep your customers? Give them the best experience with the best subscription management software.

Cats are just like subscription customers. Don’t get us wrong- we love them just as they are. But sometimes it’s hard to figure out what they want. It’s not their fault, they’re just being themselves. Let’s look at the cats, so you can see what we mean. Meeting a cat’s needs is on us. It’s our responsibility because we look after them. Sometimes we guess and by some miracle get it right. But sometimes we’re standing there with their favourite fishing pole with the little feather on the end shaking it like fools because this is the same pole they’ve been obsessed with for 27 days in a row and yet…they flick their tails and saunter off in the opposite direction. We’ll shout “What does that meow mean? You love this toy! You destroyed the last one you liked it so much. Gahhh!” But then they leave the room. And you’re even more confused. And they don’t come back till you’ve forgotten about the whole thing and you’re trying to work on your laptop and they sit on your hands pay attention to me pay attention to meeeee. Feed me now. No wait! Scratch my belly. Don’t touch me!!! Now imagine there was a magic wand that transformed us into cat whisperers. Where we suddenly knew exactly what our cats wanted and when they wanted it. Now imagine an even better upgrade- what if that wand could not only anticipate and identify the cat’s needs, but also fulfil the needs itself? It would be amazing, right? Subscription Management Software as the Magic Wand Here’s why subscription customers are like cats. We don’t always get it right with them. They have needs and wants, and sometimes it’s hard to figure out what they might be. And when we fail, they leave. And this churn is one of the biggest, costliest problems in the industry. What’s needed is something that turns customer retention into something easy. That's where cutting-edge subscription management software comes in. It's like the magic wand we never knew we needed. It can do everything our magic cat wand could do and more for our subscription customers. Subscription management software makes us a customer whisperer. Which will reduce your churn. Here’s how it works: First, it identifies what subscription customers need and creates an effective, tailored strategy to convert them. That means it zeros in on opportunities and creates the strategy to renew and upsell and cross-sell new subscriptions, using tailored incentives and discounts that make conversion possible. In other words, they enjoy a fully personalised experience. The customer gets what they’re looking for, often before they realise they want it. They'll feel seen, heard, and valued, which will keep them coming back for more. Second, it coordinates automatic payment collection using the manner of payment that the customer prefers. Customers have very clear preferences for payment methods. Now you won’t have to worry about churn because now you’re not stuck with one type of payment method. Third, it handles all the logistics that come with subscription management and changes in subscriptions. That means everything is sorted - recognized revenue, all upselling, cross-selling, and any changes are looked after. No more human error, no more trying to keep up. That means no uncomfortable conversations with customers because something went wrong during the change. Last- are you ready for this because it’s the piece de resistance - it automates the whole thing, so that all these processes are done for you. Subscription management system? Check. Decreased subscription churn rate? Double-check. Sanity and time restored? Massive big check. You get to sit back, all fancy with your customer retention because you’re the customer whisperer, and you can finally get back to doing what you do best - selling. With subscription management software, we can finally crack the code and keep our customers happy. We can offer them personalized experiences, take care of payments and billing, and even anticipate their needs before they realize it themselves. That’s the secret formula for retention. It's like we finally have a translator for our customers' "meows" and can cater to their every whim. So let's embrace our inner cat whisperer and reduce churn in the subscription business. Who knows, maybe we'll even get a satisfied purr or two from our customers along the way. Though, we’re not scratching anyone’s belly. Curious? Get in touch.

We’re going to say something that’s absolutely shocking.   Subscription billing managers love to have their time wasted. They love to lose cash and revenue opportunities. They love to drown in paperwork and crappy analogue processes.  Of course, they don’t love all that!  But if you look at the outdated, underwhelming subscription management processes they’ve been forced to use, it certainly looks that way. And if you’re in subscription billing management and have little support for the end-to-end, you’re probably nodding your head. The struggle is real. In fact, you’ve probably been researching solutions that can stop your struggle and revolutionise the way your subscription billing management is done. The sooner you can free yourself or your team from time wasting and churn, the sooner you can use your talents to do what you do best. Sell. Innovate. Future-proof the business. So here are 5 essential features you’ll find in the best subscription billing management software:   1. Suffer with manually generating invoices, missed payments, late fees? Automated billing lets you set up recurring payments and forget about it. No more missed payments or late fees! Your customers will no longer have to manually pay. You won’t have to remember changes in billing.   2. Lack flexible payment options that cause customer churn or late payments? Customers vary on how they like to pay. You need software that offers flexible payment options, so you can cater to all your customers' preferences.   3. Hate spending time chasing missing payments? This task’s about as fun as eating the old french fries under your car seat. Dunning management automates the process of following up with customers who have missed payments. No more awkward phone calls.   4. Are you tired of making uninformed decisions because you have no insight into subscriptions? With the right analytics and reporting features you’ll know how many subscriptions you have at any time. And the average customer lifetime value.  Solid data means solid decisions.   5. Sick to death of soul-sucking manual data entry, errors, and incompatible software? A good integration feature works with your existing tools and systems including your accounting software, CRM, and payment gateways. That means time is saved and errors are gone.   The right features make life easier. When you decide to take the plunge, you’ll have options. And one of them is our subscription management solution - leading-edge and innovation award-winning software. LISA Business automates your subscription management and grows recurring revenue – all running on top of Microsoft Dynamics 365 Business Central. Our clients enjoy a revolutionised and demonstrable improvement in operational efficiency, visibility into revenue, and profitability. But we offer more than that. We offer our belief that it’s important to be the kind of people that people want to work with. Because what’s the point otherwise? We love collaboration with a huge variety of people. And we would love to see the end of your stressful days and nights. The end to your wasted time and money. And we’d love to see you enjoy happy customers and the freedom to do what you do best - grow your business. Why not drop us a line and see how we can help?