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The Struggle is Real: Why Businesses Can’t Seem to Embrace Change

02.06.2023

Thinking

It’s no secret that change can be hard. 

It can be terrifying. 

Doesn’t matter if it’s a new haircut, a new person or a new business strategy. 

It’s hard to know what the future holds when you’re used to doing things a certain way. And because change can require time or money or effort or risk, it’s easy to think that sticking with what we know is the safer option. 

But here’s the thing that our primordial lizard brains refuse to believe- change usually takes a lot less time and effort than we thought.  

And we know that the long-term cost of resisting change can be a real doozy.

Why do we do this to ourselves over and over again, especially when after the change happens, 9 times out of 10, we think to ourselves “Actually, that wasn’t so bad”? WHY?

We know the downsides to resisting change in business. We risk falling behind competitors. In fact, we’ve seen countless examples of businesses (both large and small) fold because of this very thing (Blockbuster and Kodak, anyone?) 

Take the software-as-a-service (SaaS) world. You’re in a field where innovation is everything. you pour all our money and resources into making cutting-edge products. 

So why be so resistant to innovating your own operations?SaaS customers care about how your products run. But they also care about how you run. And if you don’t run well, they will run … a million miles away. 

But all this can change with the proverbial flick of a switch. 

And that switch is automation. And this is where change can make a huge difference. 

But how do you know it’s time to change? Here are five signs:

Your team is constantly swamped with manual, repetitive tasks. Ain’t nobody got time for that! Automating can free up time for more strategic work and increase productivity.
Your process is prone to errors and inconsistencies. Manual processes are, unfortunately, prone to human error. Automation can help improve accuracy and reduce the risk of errors.
You’re not meeting your growth goals. If you’re not hitting your targets, it’s time to re-evaluate your processes. Automating can help identify inefficiencies and help you meet your goals faster.
You’re relying on spreadsheets. Don’t get us wrong – spreadsheets are great. But they’re not scalable. As your business grows, it’s important to have a system that can handle increased volume.
Your customers are unhappy with your service. If your customers are dissatisfied, it’s time to look at your processes. Automating can help you deliver a better customer experience, and most importantly, reduce churn.

The thing is that if a friend come to us with these problems, and there was an obvious solution, we’d tell them to go for it, right?

The ironic thing is – and we’ve seen this quite a few times – that automation is so much less disruptive than people will think it will be. 

The number of times we’ve installed our LISA software, or given a brand a free trial and shown them how it works, they all say something along the lines of “This is it? This is all we have to do to make it work?”

It’s much, much easier than they feared. 

So, if you’re hesitant about embracing change, just remember – the struggle is real, but the payoff is worth it. 

If you’re not sure, why not get in touch with us to find out how one change can completely revolutionise how you do business for good?

You’ll be so glad you did.

Take a chance. You won’t regret it. 

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AI and Automation – The Future of Telecom Finance Operations

By mid-2025, artificial intelligence (AI) and automation would have transitioned from futuristic concepts to core components of telecom finance operations. Finance leaders no longer debate if AI will reshape their workflows—they focus on how swiftly it can drive efficiency, accuracy, and strategic insights. Telecom companies face unique challenges, from complex subscription management to vast transaction volumes with extremely demanding clients in a heavily commoditised industry. AI and automation now provide powerful tools to address these issues head-on. Transforming Telecom Data into Financial Insight Telecom operators sit on a goldmine of data—from subscriber behaviour to usage patterns and billing histories. Traditionally, much of this data remained underutilized due to fragmented systems. Today, through the right platforms, telecom finance teams leverage AI to convert extensive datasets into actionable insights, shifting from reactive reporting to proactive management. Current AI Use Cases in Telecom Finance Predictive Analytics and Revenue Forecasting Predictive analytics continues to be a cornerstone AI application, providing telecom finance teams with precise revenue forecasting. AI-driven models assess historical data, customer segments, market conditions, and pricing dynamics to deliver highly accurate revenue and cash flow predictions. Finance professionals increasingly rely on these predictions for improved capital planning, budgeting, and strategic decisions. Real-Time Anomaly Detection and Revenue Assurance Anomaly detection remains essential, given the enormous volume of telecom transactions. Advanced machine learning algorithms now perform real-time analyses to detect irregularities such as billing errors, duplicate charges, or fraud activities. Telecom operators deploy AI-powered revenue assurance platforms capable of instantly flagging these anomalies, preventing significant revenue leakage before it escalates. Streamlined Financial Processes Through Automation Automation has significantly accelerated routine financial processes. Telecom finance departments increasingly deploy robotic process automation (RPA) and intelligent AI bots for tasks like invoice generation, ledger updates, payment reminders, and compliance reporting. This not only enhances accuracy but dramatically reduces cycle times. For instance, some telecom companies have reduced their month-end close from weeks to mere days, freeing finance staff to focus on strategic analysis rather than administrative tasks. Payment Collection Automation With high transaction volumes and a broad, diverse customer base, payment collection remains one of the most persistent challenges for telecom credit and collections teams. Ensuring timely and accurate collections is not simply a matter of sending reminders—it requires a sophisticated, data-driven approach to navigate the wide spectrum of reasons behind missed payments. The root causes of non-payment vary significantly: a dissatisfied customer disputing a charge, a temporary lack of funds, long-term financial hardship, or even the passing of an account holder. Take, for instance, the scenario of a disgruntled customer. This can stem from a range of underlying issues such as poor service experience, billing inaccuracies, or pressure from competitors offering better deals. Each scenario requires a tailored response. This is where AI and automation transform the landscape. Intelligent collection systems can differentiate between common payment delays and exception cases, automatically triggering predefined workflows for each scenario. By integrating AI with subscription and receivables data, telecom finance teams can drive more targeted, effective collection strategies—reducing manual workload, improving cash flow, and enhancing customer retention. Subscription Management: The Missing Link in Intelligent Telecom Finance In today’s digital-first telecom environment, subscription models are not just prevalent—they're foundational. But they also introduce a layer of complexity in finance operations that traditional ERP systems struggle to handle natively. This is where specialized automation platforms like LISA Enterprise by Bluefort become critical. LISA Enterprise integrates deeply with Microsoft Dynamics 365 Finance & Supply Chain Management, transforming it into a powerhouse for AI-enhanced subscription lifecycle automation. From real-time billing and collections to revenue recognition and forecasting, LISA ensures that even the most complex recurring revenue models are accurately and efficiently managed. For telecoms dealing with massive customer bases and diverse service plans—across broadband, mobile, and IoT—LISA provides: • Automated subscription lifecycle management, from activation to renewal and cancellation. • Real-time integration with AI-powered revenue assurance tools, detecting anomalies in subscription billing and usage-based charges before they impact revenue. • Smart dunning and collections, using AI to optimize payment recovery strategies based on customer behaviour and payment history. • Revenue forecasting that goes beyond generic models by incorporating subscriber churn risk, usage patterns, and contract changes in real time. This kind of intelligent automation isn’t just about efficiency—it’s about survival in an industry where margin pressure and customer churn are constant threats. Emerging AI Trends in Telecom Finance Generative AI for Enhanced Decision Support A rapidly growing trend is the adoption of generative AI for strategic financial decision-making. Telecom CFOs increasingly employ AI-powered assistants capable of analysing vast data sets to deliver actionable recommendations. These AI tools support financial planning, cost management, contract reviews, and accounts payable processes. By proactively surfacing insights such as customer churn risk or optimal pricing strategies, generative AI effectively acts as a junior analyst, empowering telecom finance leaders to make informed decisions swiftly. Real-Time Analytics and Continuous Accounting The telecom finance sector is evolving toward real-time analytics and continuous accounting models. AI-powered systems now continuously update financial reports and highlight risk areas instantly. This transition away from periodic month-end closes allows finance teams to address anomalies or trends in real-time, enhancing agility and responsiveness. Continuous accounting practices, driven by real-time analytics, enable finance teams to act proactively rather than reactively. Operational Efficiency and Cost Optimization Operational cost efficiency is another key AI focus area. Telecom finance teams now use AI analytics to pinpoint inefficiencies, optimize resource allocation, and significantly reduce operational expenses. AI-driven cost optimization initiatives, such as energy usage optimization or automated validations, have allowed telecom operators to achieve meaningful cost reductions. Industry surveys suggest that approximately one-third of organizations implementing AI-driven cost optimization have realized operational expense reductions exceeding 10%. Telecom Industry Adoption and Investment Trends AI adoption across the telecom sector has surged dramatically, with nearly 90% of telecom companies actively employing AI in 2025. This widespread implementation includes network optimization, customer service automation, and critical back-office functions such as finance. Specifically within finance functions, AI adoption has expanded from around 45% in 2022 to a projected 85% by the end of 2025. This rapid growth reflects significant CFO investment, as nearly 80% of finance leaders plan to increase AI budgets. Telecom companies increasingly recognize AI’s potential not only for operational efficiency but also for strategic advantage. Revenue assurance has particularly benefited from AI adoption. The global revenue assurance market is experiencing robust growth, driven primarily by telecom industry demands. It is projected to reach approximately $5.47 billion in 2025. This growth is fuelled by the increasing complexity of services like 5G and IoT, requiring advanced AI solutions to effectively monitor and secure revenues in real-time. Foundations for Success: Critical Considerations Despite the clear benefits, successful implementation of AI and automation requires attention to several critical elements: • Clean, Unified Data: AI efficacy is directly proportional to data quality. Fragmented systems and inconsistent data severely undermine the potential benefits of AI. • Change Management: AI implementation is a cultural shift as much as a technological one. Successful adoption involves team upskilling, workflow redesign, and fostering trust in AI-generated insights. • Incremental Rollouts: Telecom operators often find success by starting with targeted pilot projects, such as automating invoice validation or deploying AI for churn prediction, before scaling enterprise-wide. Telecom-specific enterprise resource planning (ERP) systems like Microsoft Dynamics 365, paired with tailored solutions such as Bluefort’s LISA Enterprise, provide the essential data infrastructure and specialized functionality needed for successful AI integration. The Immediate Payoff: A Vision Realized Imagine a telecom finance team completing month-end closes in days rather than weeks, anomaly detection systems proactively safeguarding revenue, and finance dashboards alerting leaders to emerging risks instantly. Visualize a department where routine tasks are fully automated, enabling staff to concentrate on high-value strategic decisions. This scenario isn’t hypothetical—it’s already a reality for early adopters. AI and automation are no longer optional; they are imperative for maintaining competitiveness and resilience in telecom finance. Conclusion: Adapting with Intelligence The adoption of AI and automation in telecom finance has reached a critical tipping point. Forward-thinking telecom operators that prioritize these innovations will not only streamline operations but also elevate their strategic capabilities, paving the way for market leadership in an increasingly complex industry landscape. For telecom CFOs and finance leaders, the message is clear: The future of finance operations is intelligent, automated, and proactive. Those embracing this future today will undoubtedly shape the telecom market tomorrow. If your subscription model isn’t powered by AI, it’s already falling behind. Now is the time to bring intelligence into your platform, process, and people. Bluefort LISA with Dynamics 365 makes it possible.

15.05.2025 Retail

Why AI Isn’t Optional in Your Subscription Model Anymore

In a world of real-time customer expectations, recurring revenue models, and complex operations, artificial intelligence is no longer a futuristic buzzword. It's a strategic necessity. For subscription-based retailers and eCommerce businesses, AI is now essential to delivering the speed, personalization, and scalability required to compete and win. AI Powers Personalization at Scale Today’s subscribers expect curated experiences. If every customer receives the same product recommendations, promotions, or communications, your brand becomes forgettable. AI changes that. It enables: Personalized product suggestions based on browsing and purchase history Dynamic pricing and bundling tailored to user behavior Triggered offers that respond to real-time activity By continuously learning from customer data, AI makes every interaction feel smarter, faster, and more relevant. Predicting and Preventing Churn Churn is the silent killer of subscription models. AI allows you to detect early signals of disengagement, a skipped order, fewer logins, slower responses to emails. Instead of reacting after cancellation, AI enables proactive retention. With the right tools, you can: Trigger win-back campaigns based on churn risk scores Adjust offers dynamically to retain high-value subscribers Prioritize outreach to at-risk segments It’s not just about saving revenue; it’s about preserving trust. Smarter Automation for Seamless Operations AI doesn’t just improve customer experience, it strengthens operations. Intelligent automation helps: Optimize inventory for recurring shipments Forecast demand more accurately Recommend upsell paths based on lifecycle stage This level of automation reduces manual work, enhances agility, and prepares your business for scale. Bluefort LISA + Microsoft Dynamics 365: AI in Action Bluefort’s LISA platform, built on Microsoft Dynamics 365, integrates AI into every layer of subscription management. From intelligent billing to embedded Power BI analytics, it delivers actionable insights in real time. With Microsoft Copilot, customer service teams get instant guidance, finance gains predictive revenue forecasting, and marketers can automate personalized campaigns with confidence. AI Is the Difference Between Reactive and Resilient Companies still relying solely on manual processes and static rules will struggle to compete. AI-driven subscription models are faster, more agile, and more responsive to customer needs. In a world where expectations are evolving by the minute, AI isn’t a nice-to-have. It’s a must-have. Conclusion: Adapt with Intelligence If your subscription model isn’t powered by AI, it’s already falling behind. Now is the time to bring intelligence into your platform, process, and people. Bluefort LISA with Dynamics 365 makes it possible. Download our free eBooks to explore how AI, automation, and omnichannel strategy are reshaping the subscription economy: The Subscription Generation: How Gen Z and Millennials Are Shaping DTC Retail Omnichannel & Automation: Delivering Seamless Subscription Experiences

15.05.2025 Retail

5 Signs Your Subscription Strategy Won’t Survive 2025

The subscription economy is evolving rapidly, and customer expectations are higher than ever. Gen Z and Millennials are reshaping what it means to deliver a great subscription experience. If your strategy isn't built to match their demand for flexibility, personalization, and seamless omnichannel journeys, you may be at risk of falling behind. Here are five red flags that indicate your subscription model may not be ready for what’s next, and what leading companies are doing to future-proof their approach. Your Systems Are Disconnected If your teams are using separate systems for billing, inventory, customer service, and marketing, and those systems don’t sync in real time, you're running a fragmented operation. These silos lead to inconsistent experiences, manual errors, and slow response times. Customers notice. Whether it's a missed billing update or an out-of-stock subscription item, every breakdown erodes trust. Forward-looking companies are investing in unified platforms that eliminate these silos. Bluefort’s LISA platform, built on Microsoft Dynamics 365, provides a central hub for subscription operations across finance, commerce, customer service, and fulfilment. When systems talk to each other, customers get consistency, and teams get efficiency. You’re Relying on Manual Workflows If your staff is still manually updating billing cycles, issuing invoices, chasing payments, or tracking renewals in spreadsheets, your subscription strategy won’t scale. Manual workflows are slow, error-prone, and expensive. Worse, they create delays that frustrate customers. Subscription success in 2025 requires automation. Tasks like recurring billing, order fulfilment, plan changes, and even retention offers should be handled automatically, with minimal human intervention. Intelligent automation allows your team to focus on growth and innovation, not repetitive admin. Your Plans Are Rigid Customers expect control. If your subscription plans don’t allow them to pause, skip, switch tiers, or customize their experience, they’ll look elsewhere. Rigid, one-size-fits-all models are out of sync with what today’s subscribers want. Modern subscription platforms make it easy to build flexible pricing, usage-based billing, and customer-managed plans. Giving subscribers freedom doesn’t weaken retention; it strengthens loyalty. The key is offering options while managing the backend complexity through smart systems. You’re Not Personalizing the Experience Personalization isn’t just a nice-to-have; it’s an expectation. If you’re still sending generic offers, product suggestions, or emails to your entire subscriber base, you're missing out on a major opportunity to drive engagement and retention. Smart subscription businesses use data to tailor messaging, recommend upgrades, and anticipate customer needs. AI-powered insights help create dynamic experiences that feel relevant and valued. Personalization builds stronger relationships, and customers who stay longer. You’re Not Using AI for Retention and Growth Subscription success depends on understanding your customers deeply and responding to their needs quickly. If you’re not using AI to identify churn risk, forecast behavior, or optimize pricing and offers, you’re flying blind. Intelligent platforms like LISA with Microsoft Dynamics 365 use real-time analytics and embedded AI to support proactive decision-making. From predicting subscriber drop-off to identifying upsell opportunities, AI helps you make smarter choices and take timely action. Conclusion: Future-Proof Your Strategy If you recognize one or more of these signs in your current model, it’s time to rethink your strategy. The good news? Each challenge can be turned into an opportunity with the right technology. Bluefort’s LISA platform, together with Microsoft Dynamics 365, gives subscription businesses the flexibility, intelligence, and automation they need to thrive. Download our free eBooks to discover how leading brands are transforming their operations: The Subscription Generation: How Gen Z and Millennials Are Shaping DTC Retail Omnichannel & Automation: Delivering Seamless Subscription Experiences These guides are packed with actionable insights to help you build a future-ready subscription strategy.

14.05.2025 Retail

The Real Cost of Siloed Systems in Subscription Retail

In subscription retail, smooth, recurring customer experiences are only possible when every part of the business works in sync. Yet many retailers operate with siloed systems—billing platforms that don’t speak to inventory systems, CRMs disconnected from support tools, and marketing tools running in isolation. These disconnects create more than operational inefficiencies. They directly impact customer experience, revenue, and growth. What Siloed Systems Look Like in Practice Siloed systems occur when each department or channel uses separate technology platforms that lack real-time integration. This might include: Finance manually reconciling subscription payments with disconnected billing tools Store associates unable to see online subscription updates Inventory systems that don’t reflect paused or modified orders Marketing sending irrelevant offers to long-cancelled subscribers Each of these gaps creates friction for customers and wasted effort for teams. The Hidden Costs of Disconnection Customer Frustration: Customers expect consistent, personalized service. When support agents don’t have access to billing history or inventory changes aren’t reflected in-store, service suffers—and loyalty declines. Revenue Leakage: Billing errors, unrecognized upgrades, and missed cancellations result in lost revenue and potential compliance issues. Manual reconciliation increases the risk of mistakes. Slow Response Times: Without unified data, teams lack visibility and must rely on manual checks and outdated reports, delaying decisions and responses. Scaling Barriers: As subscriber numbers grow, disconnected systems make it harder to manage complexity. Processes break under pressure. Operational Inefficiency: Teams waste time duplicating data, correcting errors, and managing spreadsheets instead of focusing on strategic initiatives. Why Unified Systems Matter An integrated, intelligent platform solves these challenges. With unified data and workflows: Every team operates from a single source of truth Subscribers experience consistent service across channels Billing, inventory, fulfilment, and support operate in real time AI can proactively personalize, predict churn, and automate next-best actions Bluefort LISA + Microsoft Dynamics 365: Built for Integration Bluefort’s LISA Enterprise platform, built on Microsoft Dynamics 365, addresses the silo problem head-on. It unifies finance, commerce, support, and fulfilment in one native system, extending Dynamics 365 with end-to-end subscription management capabilities. Benefits include: Real-time data sync between online, mobile, and in-store channels Automated billing and revenue recognition AI-driven customer insights and retention workflows Scalable architecture ready for enterprise growth The Cost of Doing Nothing Siloed systems don’t just slow you down—they limit your ability to compete. In a world where customers demand seamless experiences and recurring revenue depends on trust and precision, integration is no longer optional. Download our free eBook Omnichannel & Automation: Delivering Seamless Subscription Experiences to learn how forward-thinking retailers are eliminating silos and unlocking sustainable growth.

14.05.2025 Retail

How to Make Subscription Complexity Invisible to Your Customers

Subscription services can feel effortless to the end user - but behind the scenes, they’re anything but simple. From billing and inventory to personalization and omnichannel support, delivering a seamless customer experience requires managing immense operational complexity. For senior leaders, the challenge is clear: how do you deliver consistently smooth experiences while hiding the complexity from customers? The answer lies in automation, AI, and intelligent platforms. Complexity Behind the Curtain Every subscription business contends with hidden layers of coordination: Billing and finance must handle recurring payments, proration, renewals, and revenue recognition. Inventory and fulfilment teams juggle recurring orders and dynamic preferences. Customer engagement needs personalization at scale. Omnichannel operations must keep every customer touchpoint in sync. If these systems don’t talk to each other, complexity becomes visible—in the form of errors, delays, and fragmented customer experiences. For example, if a customer updates their subscription online but the change isn't reflected in-store or by support agents, the result is frustration, confusion, and potential churn. The Solution: Intelligent Automation and AI Automation links disconnected systems in real time, reducing the need for human input. For example, when a customer subscribes, automation can: Set up recurring billing Trigger fulfilment workflows Update CRM and analytics dashboards Send personalized onboarding messages AI enhances this further by personalizing journeys and anticipating risk. It can: Predict churn and trigger retention actions Recommend products or tiers based on behavior Help support teams resolve issues faster with intelligent suggestions This level of automation and intelligence transforms fragmented processes into a cohesive engine. The result: backend complexity is handled silently, while the customer enjoys a seamless, responsive experience. Unified Platforms: LISA + Microsoft Dynamics 365 Bluefort’s LISA Enterprise platform, built on Microsoft Dynamics 365, unifies subscription operations across finance, commerce, supply chain, and support. It automates over 20 integration points and scales with your business—whether you’re running a single e-commerce site or a global omnichannel operation. Key benefits: End-to-end automation of billing, invoicing, and payments Real-time data syncing across all departments and channels Integrated analytics for churn, MRR, and customer lifetime value Omnichannel consistency, from online storefronts to physical stores When platforms are unified, everyone works from a single source of truth. Customers see a polished experience. Teams operate with clarity. And leadership gains visibility and control. Subscribers can sign up online, manage their plans in-app, and receive tailored service in-store—all without disruption. Real Results Brands using omnichannel subscription strategies see measurable gains: Omnichannel customers spend up to 9% more per visit Bluefort clients report near-zero admin effort for subscription lifecycles AI-driven retention campaigns boost engagement and reduce churn Subscription management becomes a strategic advantage, not a back-office burden. Retailers and e-commerce companies can scale confidently while delivering consistency that keeps customers loyal. Why Now Legacy tools can’t support the complexity of modern subscription models. Disconnected systems increase operational load, slow down service, and degrade the customer experience. As more brands adopt subscription and membership strategies, customer expectations for convenience and consistency are only rising. Investing in a unified, intelligent platform is no longer optional—it’s essential for staying competitive. Conclusion: Make Complexity Disappear Modern subscriptions aren’t simple—but they can feel that way to customers. By investing in automation, AI, and unified platforms like Bluefort LISA + Dynamics 365, you make backend complexity invisible. That’s how you build loyalty, scale faster, and lead in the subscription economy. Download our free eBook Omnichannel & Automation: Delivering Seamless Subscription Experiences to see how leading brands are making this a reality.

14.05.2025 Retail

What Happens When Subscription Operations Just Work?

Imagine a subscription business where everything flows effortlessly - orders process seamlessly, customers stay engaged, and your teams focus on growth instead of chasing issues. In today’s AI-powered retail landscape, that vision is becoming reality. Forward-thinking brands are reimagining subscription operations with automation and omnichannel strategies. The result? Greater efficiency, loyalty, and scale. When Automation and AI Do the Heavy Lifting Modern subscription operations thrive when powered by automation and intelligence. From sign-up to billing to renewals, automation connects systems across departments to eliminate manual handoffs and delays. For example, when a customer subscribes, the system instantly updates finance, inventory, and customer support - without human input. Bluefort’s LISA platform, built on Microsoft Dynamics 365, does exactly this. It automates over 20 integration points across the subscription lifecycle. Invoicing, payments, and even collections can be handled end-to-end. The result: reduced errors, lower admin burden, and more time for your team to focus on customers. AI makes this smarter. It analyzes engagement data, predicts churn risk, and personalizes recommendations. If a customer’s activity drops, the system can trigger a win-back offer. Customer service teams benefit too, with Microsoft Copilot helping agents surface answers and personalize support in real-time. AI also helps operations teams optimize inventory for recurring orders. The Power of Unified Platforms When subscription operations "just work," it’s because systems are unified. Bluefort LISA extends Microsoft Dynamics 365 to manage subscriptions natively across finance, supply chain, commerce, and customer service. No more duplicate data. No more disconnected teams. Everyone works from the same real-time information. This is critical in omnichannel environments. Whether a customer signs up online, modifies their plan in-app, or redeems perks in-store, the experience should be seamless. LISA integrates with platforms like Shopify and Dynamics 365 Commerce to ensure every touchpoint is connected—orders, payments, and entitlements sync automatically. Real Business Impact When subscription operations are frictionless, the benefits are immediate: Delighted customers: A smooth, personalized experience across channels builds loyalty. Omnichannel subscribers spend more and stay longer. Operational efficiency: Automation reduces manual tasks and errors. Your teams work smarter, not harder. Scalability: With intelligent platforms like LISA and Dynamics 365, you can scale confidently—adding new markets, channels, or offerings without complexity. Research shows that 73% of consumers use multiple channels before buying, and omnichannel shoppers spend up to 9% more per visit. Brands that align with this behavior see stronger engagement and ROI. Why It Matters Now Legacy systems, siloed data, and manual processes are holding back many subscription businesses. But the shift toward omnichannel, recurring revenue models demands a new approach. Automation and AI aren’t just buzzwords—they’re the backbone of modern subscription growth. With platforms like Bluefort LISA + Dynamics 365, subscription operations become reliable, intelligent, and scalable. Customers get consistency. Teams get clarity. Leaders get results. Less Friction. More Growth. When subscription operations just work, your business works better. You unlock customer loyalty, team productivity, and long-term revenue growth. Ready to explore how? Download our free eBook Omnichannel & Automation: Delivering Seamless Subscription Experiences to see how leading brands are transforming their operations—and how you can do the same.

The Struggle is Real: Why Businesses Can’t Seem to Embrace Change

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